Call Center Operator with Dutch

Career opportunity for Call Center Operator with Dutch.
  Requirements:
  Very good command of Dutch (written and spoken) is a must;
  Very good command of English (written and spoken);
  University degree is required.
  
  Responsibilities:
  • Maintaining and enhancing good business relationships with agents, consumers and suppliers;
  • Providing assistance as requested to the Team Leader, Call Centre Manager or Operations Manager;
  • Maintaining a commitment to achieving the highest levels of customer service;
  • Ensuring all tasks are dealt with according to procedure, including but not exclusive to declined cards, awaiting acknowledgements, kick outs, supplier queries;
  • Ensuring all potential losses on bookings are authorised by the call centre manager before any offer is made to the client;
  • Answering all incoming calls as quickly as possible;
  • Ensuring all calls and emails that you have dealt with are seen through to conclusion.